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Frequently Asked Questions

We repair most faults within 2-3 days, we also offer a priority service (subject to availability of parts if needed). If we need to order parts then we can normally get these next day delivery. We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.

We will always offer you a fixed price for the repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first we charge $89 labour which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

Offering a personal service is top of our list; you will speak directly to the person working on your computer so you can explain the situation in detail. We turnaround repairs quickly, we don’t send anything away to service centres and we don’t quote 5+ days for repairs. We don’t charge any upfront costs, you only pay for work once it’s completed and when you are happy with it.

Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we have the majority of laptop screens in stock and can normally replace your screen the same day!

We will always take great care in looking after your data. We conform to the Privacy Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.

Yes, we repair all major brands of Laptops, Notebooks, Ultrabooks. We use original Parts which carry a 12 month warranty.

Remote access is the ability to access a computer or a network remotely through the internet. Remote access enables users to access the systems they need when they are not physically being present. Never allow remote access to your Device unless you know the person or Company performing remote access. Compute Your World uses Team Viewer to perform remote access to some clients which is a program downloaded off the internet. You can download it from here - https://www.teamviewer.com/en/download/windows/ Our technicians will guide you though to process if required.

Makes and model numbers can be located on the rear/bottom of most devices. Sometimes manufactures also place the mode number under the battery of the device if the device has a removable battery.

Sometimes, if there is serious damage to your computer, it is a better investment to buy a new one than to pay for a repair. If we find that’s the case, you can utilise the technician’s time to back up your data and then have the technician come back to transfer it to a new computer and help you set it up instead.

Customer satisfaction is our priority, and we are constantly monitoring each technician’s performance. We promise to delight all our customers, so if you are ever not 100% satisfied, please get in touch with us!

Of course! We provide computer solutions for homes and offices, from basic home setups to large enterprises and everything in between.

We provide expert, same day, in-store or onsite computer help, repairs and services. Our services cover a wide range of computer issues – just about any type of computer support our customers need. They include hardware and software repairs, system security solutions, wireless and wired networking, data backup and recovery solutions and virus/spyware prevention and removal, just to name a few. Whatever you need done, we are here to help!

For your convenience, we accept payments by cash or credit card. We also have Buy Now Pay Later Options such as, Humm, Zip Money, Zip Pay, Laybuy, Latitude Pay.

Computers are complicated machines and data loss is therefore always an unfortunate possibility. This is why we are so crazy about all of our customers having appropriate backup solutions in place because it’s the only way to really protect yourself from data loss. We highly recommend that you always keep a backup of your critical files so you are never at risk, however, if necessary, we can also offer back-up services before we start any work in-store or onsite. In the event that you have already lost invaluable data through hardware failure or deleted files, your local technician can provide onsite and in-lab recovery solutions for individuals or companies requiring urgent response.

Of course! For your convenience, we have all common parts available so that they can fix most problems on the spot. If the required part isn’t immediately available, we will organise it for you as soon as possible and make a return follow-up visit as part of the same service.

Sometimes, like in the instance of extensive data recovery, our computer repair services cannot be completed onsite. In this event, your Technician will give you a fixed quote for the offsite repair of your computer as well as let you know when it will be returned. You will also be kept up-to-date at all times on the progress of your repairs while it is offsite.

Most common issues can be sorted out with a simple restart of your device. Try turning your device off for 30 seconds then turn your device back on, if the problem persists please give us a call